Frequently Asked Questions
Find answers to common questions about ordering, artwork, shipping, and more.
Our team is here to help.
- Phone: 952.895.6738
- Email: printforce.cs@printforce.com
- Online: Contact Form
Most standard orders ship within 3–5 business days after submission.
Specialty finishes, large quantities, and custom products may require additional production time.
Need it faster? Contact Customer Service before placing your order and we'll review available rush options.
Log into your Printforce account to view order and tracking information.
You will also receive an email when your order ships.
If you believe your order should have shipped and tracking is not yet available, please contact customer service.
Yes. While rush production cannot be guaranteed, many orders can be expedited.
Contact us before placing your order so we can review options and provide an estimated delivery timeline.
Orders move quickly into production, so changes and cancellations must be requested immediately after submission.
Shipping methods and shipping addresses can often be adjusted until the order has shipped.
Please contact customer service as soon as possible for assistance.
Artwork Requirements
- Single PDF files only
- One single page PDF should be uploaded for each side
- Fonts outlined whenever possible
- Strokes converted to outlines
- Flatten transparencies before submission
- Use vector artwork whenever possible
- Remove unused artwork, boxes, and guides
Download starter templates and setup guides here:
Yes. Basic artwork updates typically start at $25.
More complex projects can be quoted individually.
Contact customer service for assistance.
Yes. If exact color matching is important, please contact us prior to ordering.
Additional setup costs may apply. We may request a printed sample for comparison.
Orders ship from Burnsville, Minnesota via FedEx.
Multiple shipping service levels are available during checkout.
Tracking information is automatically emailed when your order ships.
Yes - Orders are shipped using your company name in a white-label format.
This is configured during your initial account setup.
Business cards ship in protective corrugated cartons.
Brochures, letterhead, postcards, and related products are shrink-wrapped before boxing to prevent shipping damage.
We stand behind our work.
If there is a quality issue, please contact customer service immediately. We'll investigate and work to make things right.
